NEOS USER & DEVICE SUPPORT
Your people & their devices deserve the best support — every day, from anywhere
Keeping your people & tech performing at their best
From patch management and antivirus protection to endpoint security and device monitoring, we take care of every detail. Our approach is proactive — spotting and fixing issues before they become problems, so you can get on with business knowing your IT is in expert hands.
Choose your level of support
We know every business runs differently — that’s why we offer 3 flexible support packages:
Assist
All the essentials, ideal for small businesses looking for reliable foundational IT support
Support+
A strong focus on IT security, offering enhanced protection for growing businesses.
Partner
A comprehensive solution that covers everything needed to run secure, robust, and fully managed IT systems.
Security add-on packages
Enhance your security posture with our security add-on packages:
Shield
Upgrade your security with Endpoint Detection & Response (EDR), Dark Web Monitoring & Email Security (SPF, DKIM & DMARC)
Shield+
The next level of IT Cyber Security with Framework Alignment, Drift Control, Vulnerability Scanning and more.
Support package comparison
| Service | Assist | Support+ | Partner |
|---|---|---|---|
| Unlimited Helpdesk Support | |||
| Move, Add, Change (MAC) Requests | |||
| Neos Assist Quick Support - Remote Monitoring & Management (RMM) | |||
| Automated Patch Management | |||
| Monitored Antivirus | |||
| Daily M365 Backup (Email, OneDrive, SharePoint, Teams) | |||
| Device Fault Remediation & Warranty Management | |||
| Advanced Software Management (ASM) | |||
| Scheduled Preventive Maintenance | |||
| Systems Alert Monitoring, Investigation & Analysis | |||
| M365 Configuration Drift Monitoring | |||
| Keeper Password Manager | |||
| Life Cycle Management & Device Compliance Reporting | |||
| Quarterly Business Reviews (QBR) | |||
| Advanced Systems Alert Monitoring, Investigation & Analysis Review | |||
| Advanced M365 Security and Compliance Management | |||
| Modern Workplace Enablement & Training | |||
| Ongoing Cyber Security User Awareness Training with USecure | |||
| Annual Phishing Campaign & Reporting | |||
| Advanced Systems Alert Monitoring, Investigation & Analysis Review | |||
| Dedicated Technical Specialist | |||
| Dedicated Client Success Manager | |||
| Monthly Systems Reporting | |||
| Priority Email Support | |||
| VIP Rates for Project & After-Hours Support |
Security add-on package comparison
| Service | Shield | Shield+ |
|---|---|---|
| Endpoint Detection & Response (EDR) with 24/7 SOC | ||
| Dark Web Monitoring with USecure | ||
| SPF, DKIM & DMARC Management & Reporting | ||
| Security Audit & Reporting | ||
| Framework Alignment & Drift Control | ||
| Ongoing Best Practice baseline configuration | ||
| Vulnerability Scanning - Management, Maintenance & Monitoring |
Why NZ businesses choose Neos for IT support
When you call, we answer — and the person who answers knows the fix.
That’s the Neos difference: responsive, experienced technicians who manage, maintain, and monitor your systems as if they were our own.
FAQs
What’s included in User & Device Support?
Unlimited helpdesk support, proactive maintenance, monitoring, security updates, and full device management — all in one monthly package.
How do I know which package is right for me?
We’ll help you assess your business needs and recommend the right level of support based on your team size, system complexity, and growth plans.
Can you manage both Windows & Mac devices?
Absolutely. We support a wide range of systems and environments, including hybrid setups.
Let us take care of IT, so you can grow your business
Neos Systems is a Wellington-based IT partner supporting NZ businesses nationwide. We take care of IT with proactive support, reliable security, and scalable cloud solutions — so you can focus on growing your business. Trusted, award-winning, and here when you call.
